Return Policy

1. Return Period: You have 7 days from the date of receipt of your order to return an item.
2. Item Condition: Items must be returned in their original condition, unused, unwashed, and with all original tags and packaging intact.
3. Exceptions: Certain items cannot be returned, including but not limited to perishable goods, personalized items, underwear, and final sale items.

1. Return Request: To initiate a return, please contact our customer service at info@hotspot-one.net with your order number and the reason for the return.
2. Return Label: Once your return request is approved, we will send you a prepaid return label. Print the label and attach it to the package.
3. Shipping the Return: Drop off the package at a collection point of our partner carrier.

1. Return Inspection: Once we receive your return, we will inspect the item to ensure it meets our return conditions.
2. Refund Timeframe: Refunds will be processed within 30 days of receiving and inspecting the returned item.
3. Refund Method: Refunds will be issued via the original payment method used for the purchase. Please note that the original shipping fees are non-refundable.

1. Item Availability: If you wish to exchange an item, please follow the return process mentioned above and place a new order for the desired item.
2. Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately. We will send you a replacement item at no additional cost.

1. Return Fees: Return shipping fees are generally the responsibility of the customer, except in cases of error on our part (defective, damaged, or incorrect item).
2. Free Returns: For certain items or orders, we may offer free returns. Please check the specific terms of your order.